Frequently asked questions
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FAQs, quick fixes, and official info on every feature.
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General questions:
Here, we cover general questions about our plugins and community.
A plugin is a piece of software that can be added to a WordPress website to expand its functionality.
These plugins are designed to integrate seamlessly with WordPress, allowing users to customize their sites without needing to alter the core programming.
Users need plugins for various reasons, and users need our plugins to expand the capabilities of BuddyBoss.
Yes. We update our plugins and maintain compatibility with the most recent versions of WordPress.
Yes. We update our plugins and maintain compatibility with the most recent versions of BuddyBoss theme and platform.
All of our plugins work with the web version of BuddyBoss. The use of the plugins' functions within the app depends on the plugin. If you have questions about the feature set and it's availability to app users, please contact us.
We offer single site licensing. Each website using the plugin will need its own license.
Not at this time. Our focus is on building plugins that work with BuddyBoss which is a fork of BuddyPress and bbPress.
We are here to help. If you are a customer experiencing issues with setup or installation, please reference our support documentation and contact us.
License usage:
Learn about using our plugins on client websites, customizing plugin code, renewal of plugin licenses, restrictions on license transfers, and compatibility with self-hosted sites.
Yes, you can use our plugins on client websites. Each website will need its own, unique license.
You can, but custom development it is not supported.
Licenses must be renewed to continue receiving updates and support.
No. We do not support the transfer of our licenses.
No. We only provide support for self-hosted WordPress websites, and we do not provided support for websites hosted on WordPress.com
Support & updates:
Explore the support and updates that come with your plugin purchase, including the duration of access, the type of support offered, how to seek assistance for plugin-related issues.
Our licenses are renewed annually. As long as you have an active license, support will be provided.
Support is offered through our support-ticket software. Phone support and live chat support are not available.
Simply sign into your account on FoxlyPress and open a support ticket. One of our team members will provide assistance as soon as possible. Monday-Friday 9 AM to 5 PM.
The plugin will continue to work for some period of time, but you will no longer have access to updates and support.